We select our artisan producers with great attention, care and meticulousness, from every part of Sicily. We personally know all the producers you find on the site . We choose producers who work with passion and dedication, in an artisanal way, respecting the environment and the territory, who have an intense bond with Sicily and who are committed to passing on its tradition and food culture. In fact, all the products come from every part of Sicily and respect its food and wine traditions.

Normally yes. In some cases the specialties ordered are produced specifically for your order, in other cases the products come from different areas of Sicily. Other times, precisely because the specialties can be produced specifically for the order, there may be delays which the Emporio Sicilia team will always resolve by contacting the customer promptly, proposing solutions and informing them of developments.

Certain. We can offer you special and tailor-made offers to meet your needs, make deliveries to the home of your customers or collaborators, or also to your company or your delegate.
For any information, contact us without obligation at the e-mail address: info@emporiosicilia.it

You can send us an e-mail at info@emporiosicilia.it and you will be contacted as soon as possible!

Shipping costs for Italy are €9.99 per order. Regardless of the quantities ordered. To pay by cash on delivery, shipping is increased by €4.90 , aimed at covering the costs of the courier service. For orders over €100 for Italy, we'll give you free shipping!

Shipping costs for international orders will appear at checkout upon completion of your order and will differ depending on your region. For further information on prices and international shipping times, contact us on Whatsapp or at our e-mail address: support@emporiosicilia.it

Check that the number and type of packages delivered actually corresponds to what you ordered. The data are present on the attached Transport Document. Also check that the packages are not opened, tampered with or obviously damaged.

Deliveries are made on weekdays, from Monday to Friday. In this case it is important to indicate a delivery address where someone is always present capable of collecting the goods (for example your office, the doorman or a neighbor).
However, we recommend that you also provide us with a telephone number at the time of ordering, in order to make the couriers' work as easy as possible and to contact you if necessary. For any need regarding delivery do not hesitate to contact us on whatsapp or at our e-mail address: support@emporiosicilia.it

No, to place an order it is not necessary to register on the site. However, if you register quickly by entering your personal data and an e-mail address, you will be able to receive notification of payment and all updates regarding the status of your shipment.

Registration will also allow you to consult and modify the information in your personal profile at any time, such as your credentials, billing and shipping addresses (which you will not have to re-enter manually each time!) and payment methods. You will also be able to consult the history of your orders, stay informed of news and benefit from all the services and promotions reserved for our customers!

No, there is no minimum or maximum order limit. Decide what you want to buy!

At the moment, unfortunately, the only restrictions are as follows for the following countries:

USA : We CANNOT ship ALCOHOL and FISH IN OIL due to customs restrictions. We hope to be able to ship these types of products as soon as possible.

SWITZERLAND and UK : We CANNOT ship ALCOHOL due to customs restrictions. We hope to be able to ship these types of products as soon as possible.

All other products are available and waiting for you!

The promotion code is an alphanumeric code which, if entered during the online purchase procedure, allows you to take advantage of the promotions and free gifts connected to the promotion. To use the code dedicated to you correctly, simply enter it in the space provided on your page cart, and you will immediately see the discount applied to the code.

Promotional discounts are not always cumulative with already discounted products and are not always applicable to all products. Each coupon has a different duration and value.
If the promotional code does not work, check that it has been entered correctly, respecting uppercase and lowercase characters and spaces.

If the problem persists , contact our Customer Service on support@emporiosicilia.it

After placing your order (after a few days, depending on preparation times) you will receive an email with the shipping notification and the shipping number. tracking , which will allow you to monitor the delivery.

NB: If when the tracking is sent the tracking of the shipment still does not appear, it is perfectly normal : the tracking will be available within a few hours (this is because from the moment the tracking number is assigned until the actual departure of the package they can spend a few hours).

For any information do not hesitate to contact us via email or whatsapp .

The order can only be canceled if a request is made before shipment. If you have made a mistake and want to request cancellation, contact us as soon as possible on whatsapp or on support@ emporiosicilia.it

Ordinary delivery times, from the moment of notification of shipment, are generally between 7 and 15 working days:

• In some cases the products are immediately available and ready to leave in a short time and therefore we will proceed with shipping immediately! Shipping within the national territory can also affect the speed.
• In other cases , to guarantee maximum freshness and quality, the products are made specifically for your order! So, to produce your freshest specialties, it takes its time. International shipping may also affect the speed.

We know that speed is an important factor and this is why we are committed to processing your orders to manufacturers immediately. 

In fact, our staff is always available to provide you with all the information on your order and to ensure that you receive the best of our products in the shortest time possible!

Deliveries are made on weekdays, from Monday to Friday. In this case it is important to indicate a delivery address where there is always someone able to collect the goods (for example your office, the doorman or a neighbour).

In any case, we advise you to notify us of a telephone number when ordering, in order to facilitate the work of the couriers as much as possible and to contact you in case of need.

You can make your purchases on by choosing from the following payment methods:

• Debit/Credit Card
  The amount will be charged to the card when the order request is entered. There is no commission to be paid by the Customer. Payment takes place through the secure server of our partner Stripe .
  Circuits accepted: Visa, MasterCard, American Express; Visa Electron; rechargeable credit cards; Maestro ATMs enabled; PostePay.
• Bank transfer
  If you choose to pay via bank transfer, our IBAN will be provided in order to make the payment. Once we have received it, the order can be prepared and shipped. To speed up shipping, instead of waiting for our credit, you can send us the payment receipt to support@emporiosicilia.it.
• PayPal
  To purchase online without having to enter your credit card details on the site. The account will be debited upon completion of the order. To register a new PayPal account, visit the site.
• Cash on delivery (no longer available)
  You can choose to purchase by paying cash on delivery to the courier conveniently upon delivery. This payment option includes an increase of €4.90 on shipping costs, aimed at covering the additional costs we have to bear in order to offer you this service. Currently Cash on Delivery is only available for orders coming from Italy.
• Payment in installments with Afterpay.
  Afterpay is an innovative method for making payments in interest-free installments. Pay for your orders in up to 3 installments following a simple online procedure.
• Payment via Plick.
  Plick is an innovative method for making unlimited digital payments, throughout Europe, directly from your Smartphone.

If you are unable to make a payment, try to check these points:

1. Check your credit card limit, availability or expiration date
   Very often it happens that the card is about to expire and is not accepted for this reason.
   In the case of rechargeable credit cards, such as Poste Pay cards, it is possible that there is not enough available to complete the purchase.
   If you have already tried several times to complete your order with payment, send us your report here .
2. Take advantage of the cash on delivery!
   Alternatively, if you are unable to make an online payment, you can use the cash on delivery method!

The invoice must be expressly requested before payment, by filling in the appropriate fields on the Site during the order phase (such as the invoice holder, tax code, VAT number, etc.). The invoice will be sent automatically to the e-mail address you indicated!

For any question, write to support@ emporiosicilia.it

Promotional discounts are not always cumulative with already discounted products and are not always applicable to all products. Each coupon has a different duration and value.
If the promotional code does not work, check that it has been entered correctly, respecting uppercase and lowercase characters and spaces.

If the problem persists , contact our Customer Service on support@emporiosicilia.it

Once an order has been placed it is no longer possible to change the shipping address on the order. However, if you have not yet placed an order, you can correct or change your address at any time.
If by chance you have entered incorrect delivery details on an order you have already placed, contact us immediately on whatsapp or by email on support@ emporiosicilia.it and we will try to change it ourselves.

If you happen to receive one or more clearly damaged packages, collect only the intact ones and return the damaged ones to the sender, after having photographed them. Then contact us immediately on support@ emporiosicilia.it , tell us what happened and send us photos of what happened. We will find the most suitable solution to solve your problem.

In this case, contact our customer service immediately on support@ emporiosicilia.it and report the anomaly to us. We will try to solve the problem as soon as possible.

Promotional discounts are not always cumulative with already discounted products and are not always applicable to all products. Each coupon has a different duration and value.
If the promotional code does not work, check that it has been entered correctly, respecting uppercase and lowercase characters and spaces.

If the problem persists , contact our Customer Service on support@emporiosicilia.it

The right of withdrawal is guaranteed and regulated as per our General conditions of sale .

For any information, write to support@ emporiosicilia.it .

The order can be canceled only if it is requested before shipment. If you have made a mistake and want to request cancellation, contact us as soon as possible on support@emporiosicilia.it

Ordinary delivery times, from the moment of notification of shipment, are generally between 7 and 15 working days:

• In some cases the products are immediately available and ready to leave in a short time and therefore we will proceed with shipping immediately! Shipping within the national territory can also affect the speed.
• In other cases , to guarantee maximum freshness and quality, the products are made specifically for your order! So, to produce your freshest specialties, it takes its time. International shipping may also affect the speed.

We know that speed is an important factor and this is why we are committed to processing your orders to manufacturers immediately. 

In fact, our staff is always available to provide you with all the information on your order and to ensure that you receive the best of our products in the shortest time possible!

Deliveries are made on weekdays, from Monday to Friday. In this case it is important to indicate a delivery address where there is always someone able to collect the goods (for example your office, the doorman or a neighbour).

In any case, we advise you to notify us of a telephone number when ordering, in order to facilitate the work of the couriers as much as possible and to contact you if necessary.