We select our artisan producers with great attention, care and meticulousness, from every part of Sicily. We personally know all the producers you find on the site . We choose producers who work with passion and dedication, in an artisanal way, respecting the environment and the territory, who have an intense bond with Sicily and who are committed to passing on its tradition and food culture. In fact, all the products come from every part of Sicily and respect its food and wine traditions.

Normally yes. In some cases the specialties ordered are produced specifically for your order, in other cases the products come from different areas of Sicily. Other times, precisely because the specialties can be produced specifically for the order, there may be delays which the Emporio Sicilia team will always resolve by contacting the customer promptly, proposing solutions and informing them of developments.

Certain. We can offer you special and tailor-made offers to meet your needs, make deliveries to the home of your customers or collaborators, or also to your company or your delegate.
For any information, contact us without obligation at the e-mail address: info@emporiosicilia.it

You can send us an e-mail at info@emporiosicilia.it and you will be contacted as soon as possible!

Shipping costs for theItaly I am from €9.99 per order. Regardless of the quantities ordered. For orders exceeding €100 for Italy, we'll give you free shipping!

Shipping costs for international orders will appear at checkout upon completion of the order and will vary depending on the geographic area. For more information on international shipping prices and times, please contact us on WhatsApp or by email: support@emporiosicilia.it

Check that the number and type of packages delivered actually corresponds to what you ordered. The data are present on the attached Transport Document. Also check that the packages are not opened, tampered with or obviously damaged.

Deliveries are made on weekdays, from Monday to Friday. In this case it is important to indicate a delivery address where someone is always present capable of collecting the goods (for example your office, the doorman or a neighbor).
However, we recommend that you also provide us with a telephone number at the time of ordering, in order to make the couriers' work as easy as possible and to contact you if necessary. For any need regarding delivery do not hesitate to contact us on whatsapp or at our e-mail address: support@emporiosicilia.it

No, to place an order it is not necessary to register on the site. However, if you register quickly by entering your personal data and an e-mail address, you will be able to receive notification of payment and all updates regarding the status of your shipment.

Registration will also allow you to consult and modify the information in your personal profile at any time, such as your credentials, billing and shipping addresses (which you will not have to re-enter manually each time!) and payment methods. You will also be able to consult the history of your orders, stay informed of news and benefit from all the services and promotions reserved for our customers!

No, there is no minimum or maximum order limit. Decide what you want to buy!

At the moment, unfortunately, the only restrictions are as follows for the following countries:

USA : We CANNOT ship ALCOHOL and FISH IN OIL due to customs restrictions. We hope to be able to ship these types of products as soon as possible.

SWITZERLAND and UK : We CANNOT ship ALCOHOL due to customs restrictions. We hope to be able to ship these types of products as soon as possible.

All other products are available and waiting for you!

The promotion code is an alphanumeric code which, if entered during the online purchase procedure, allows you to take advantage of the promotions and free gifts connected to the promotion. To use the code dedicated to you correctly, simply enter it in the space provided on your page cart, and you will immediately see the discount applied to the code.

Promotional discounts are not always cumulative with already discounted products and are not always applicable to all products. Each coupon has a different duration and value.
If the promotional code does not work, check that it has been entered correctly, respecting uppercase and lowercase characters and spaces.

If the problem persists , contact our Customer Service on support@emporiosicilia.it

After placing your order (after a few days, depending on preparation times) you will receive an email with the shipping notification and the shipping number. tracking , which will allow you to monitor the delivery.

NB: If when the tracking is sent the tracking of the shipment still does not appear, it is perfectly normal : the tracking will be available within a few hours (this is because from the moment the tracking number is assigned until the actual departure of the package they can spend a few hours).

For any information do not hesitate to contact us via email or whatsapp .

No, once an order has been placed, it cannot be cancelled. For more information, contact us on WhatsApp or at support@emporiosicilia.it

Ordinary delivery times, from the moment of notification of shipment, are generally between 7 and 15 working days:

• In some cases the products are immediately available and ready to leave in a short time and therefore we will proceed with shipping immediately! Shipping within the national territory can also affect the speed.
• In other cases , to guarantee maximum freshness and quality, the products are made specifically for your order! So, to produce your freshest specialties, it takes its time. International shipping may also affect the speed.

We know that speed is an important factor and this is why we are committed to processing your orders to manufacturers immediately. 

In fact, our staff is always available to provide you with all the information on your order and to ensure that you receive the best of our products in the shortest time possible!

Deliveries are made on weekdays, from Monday to Friday. In this case it is important to indicate a delivery address where there is always someone able to collect the goods (for example your office, the doorman or a neighbour).

In any case, we advise you to notify us of a telephone number when ordering, in order to facilitate the work of the couriers as much as possible and to contact you in case of need.

You can make your purchases by choosing from the following payment methods:

• Debit Card / Credit Card
  The amount will be charged to your card when you place your order. There are no fees charged to the customer. Payment is made through our partner's secure server. Stripe. 
  Accepted circuits: Visa, MasterCard, American Express; Visa Electron; prepaid credit cards; Maestro-enabled debit cards; PostePay.
• Bank transfer
  If you choose to pay by bank transfer, we will provide you with our IBAN so you can process the payment. Once we receive it, your order can be prepared and shipped. Only after receiving payment will we proceed with the shipment.
• PayPal
  To purchase online without having to enter your credit card details on the website, your account will be charged upon completion of the order. To register a new account: PayPal, visit the site.
• Payment in installments with Scalapay.
  Scalapay It's an innovative way to pay in interest-free installments. Pay for your orders in up to three installments using a simple online process.
• Payment via Plick.
  Plick It's an innovative way to make unlimited digital payments throughout Europe, directly from your smartphone.

If you are unable to make a payment, try to check these points:

1. Check your credit card limit, availability or expiration date
   Very often it happens that the card is about to expire and is not accepted for this reason.
   In the case of rechargeable credit cards, such as Poste Pay cards, it is possible that there is not enough available to complete the purchase.
   If you have already tried several times to complete your order with payment, send us your report here .
2. Take advantage of the cash on delivery!
   Alternatively, if you are unable to make an online payment, you can use the cash on delivery method!

The invoice must be expressly requested from support@emporiosicilia.itThe invoice will be automatically sent to the email address you provided!

For any questions, write to support@emporiosicilia.it

Promotional discounts are not always cumulative with already discounted products and are not always applicable to all products. Each coupon has a different duration and value.
If the promotional code doesn't work, check that you entered it correctly, including uppercase and lowercase letters and spaces.

If the problem persists, please contact our Customer Service at support@emporiosicilia.it

Once an order has been placed it is no longer possible to change the shipping address on the order. However, if you have not yet placed an order, you can correct or change your address at any time.
If by chance you have entered incorrect delivery details on an order you have already placed, contact us immediately on whatsapp or by email on support@ emporiosicilia.it and we will try to change it ourselves.

If you happen to receive one or more packages that are obviously damaged, Collect only the intact ones and return the damaged ones to the sender, AFTER HAVING PHOTOGRAPHED THEM. After that contact us immediately on support@emporiosicilia.it Tell us what happened and send us photos. We'll find the best solution for your problem.

In this case, contact our customer service immediately on support@ emporiosicilia.it and report the anomaly to us. We will try to solve the problem as soon as possible.

Promotional discounts are not always cumulative with already discounted products and are not always applicable to all products. Each coupon has a different duration and value.
If the promotional code does not work, check that it has been entered correctly, respecting uppercase and lowercase characters and spaces.

If the problem persists , contact our Customer Service on support@emporiosicilia.it

The right of withdrawal is guaranteed and regulated as per our General conditions of sale .

For any information, write to support@ emporiosicilia.it .

No, once an order has been placed, it cannot be cancelled. If you made a mistake and wish to cancel, please contact us as soon as possible at support@emporiosicilia.it

Ordinary delivery times, from the moment of notification of shipment, are generally between 7 and 15 working days:

• In some cases the products are immediately available and ready to leave in a short time and therefore we will proceed with shipping immediately! Shipping within the national territory can also affect the speed.
• In other cases , to guarantee maximum freshness and quality, the products are made specifically for your order! So, to produce your freshest specialties, it takes its time. International shipping may also affect the speed.

We know that speed is an important factor and this is why we are committed to processing your orders to manufacturers immediately. 

In fact, our staff is always available to provide you with all the information on your order and to ensure that you receive the best of our products in the shortest time possible!

Deliveries are made on weekdays, from Monday to Friday. In this case it is important to indicate a delivery address where there is always someone able to collect the goods (for example your office, the doorman or a neighbour).

In any case, we advise you to notify us of a telephone number when ordering, in order to facilitate the work of the couriers as much as possible and to contact you if necessary.